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Guest Services

At the Collingham, thoughtful support is simply part of everyday life.

 

Whether you’re staying for a few nights or several weeks, our team is here to help make your time in London feel easy, comfortable, and well supported. From local recommendations and transport arrangements to day-to-day assistance throughout your stay, we’re always close by whenever you need us.

Guest Services

Space, comfort, and support throughout your stay.

Everything at the Collingham is designed to help guests settle into London comfortably, with the reassurance of a 24-hour team always close by.

Whether staying for a few nights or several weeks, guests enjoy the ease of having space to relax, dine, work, and unwind at their own pace, alongside the comfort of knowing support is always available when needed.

Our apartments include fully equipped kitchens, separate living spaces, complimentary high-speed Wi-Fi, weekday housekeeping, and washer dryers in all apartment categories except Studios. Our reception team is available around the clock to assist with arrivals, local recommendations, transport arrangements, parcel handling, and day-to-day support.

Additional services including airport transfers, dry cleaning, grocery stocking, and family extras such as baby cots and sofa beds are also available on request.

Guest Services

01

24-hour reception

02

Multilingual team

03

Concierge assistance

04

London sightseeing & local recommendations

05

Airport transfers

06

Restaurant reservations

07

Parcel handling

08

Short-term luggage storage

09

Same-day laundry & dry cleaning

10

Iron & ironing board

on request

11

International adaptors

on request

12

Umbrellas

on request

Property Facilities

We're here to help. Should you require a service not listed below, please contact our reception team and we’ll gladly assist wherever possible.

01

Lift access to all floors

(excluding lower ground apartments)

02

Complimentary high-speed wi-fi

03

Photocopying & printing

on request

If You Need Anything Else

We're here to help. Should you require a service not listed above, please contact our reception team and we will gladly assist wherever possible.

Neighbourhood Dining

Staying at the Collingham places you within easy reach of Kensington's diverse dining scene, from neighbourhood cafés and relaxed eateries to some of London's most established restaurants.

Guests booking direct may enjoy exclusive privileges at selected local restaurants.

For more information, explore our partner restaurants or speak with our reception team.

A comfortable London base in the heart of Kensington.