Arrivals & Departures
Check-in is available from 3:00pm.
Check-out is by 11:00am.
Yes. Our reception is staffed 24 hours a day, allowing guests to arrive at any time.
Yes. We are happy to store luggage on the day of arrival or departure. Please speak with our reception team for assistance.
Apartments & Facilities
Yes. All apartments include a kitchen or kitchenette equipped for everyday cooking and dining.
All apartment categories except Studios include a washer dryer.
Yes. Complimentary high-speed Wi-Fi is available throughout the property.
Our Three Bedroom Apartments feature air conditioning. Portable air cooling units are available in all other apartment categories.
Yes. Sofa beds are available in all apartment categories except Studios and are most suitable for children.
Yes. Baby cots can be provided on request, subject to availability.
Housekeeping
Housekeeping is provided Monday to Friday, excluding weekends and public holidays.
Bed linen is changed every third day, similar to a hotel stay.
Booking & Payment
Yes. A valid credit card is required to guarantee all reservations.
Payment terms vary depending on the rate selected. Flexible reservations are generally paid on arrival, whilst prepaid rates require payment in advance.
A security deposit or pre-authorisation may be required on arrival. The amount varies depending on the apartment type and length of stay. Please contact our team if you would like further information before your stay.
Accessibility
The property does not offer step-free access.
A lift serves most floors of the building. Lower Ground Floor apartments are accessible by stairs only.
We do not currently offer fully accessible apartments.
Pets & Smoking
Registered assistance dogs are welcome in accordance with applicable regulations and are subject to additional charges. Please contact our Team for further information.
The Collingham is a non-smoking property. Guests staying in apartments with private patios may smoke in those outdoor areas only.
During Your Stay
Yes. Our team can accept parcels on your behalf during your stay.
Yes. Airport transfers can be arranged by our reception team for an additional charge.
Yes. Grocery stocking can be arranged prior to arrival on request. A small service charge may apply
Absolutely. Our team will be delighted to assist with local recommendations, restaurant reservations, transport arrangements, and general advice during your stay.
Guests are welcome to receive visitors. For the comfort and security of all guests, visitors are required to sign in at reception, please note no large gatherings are permitted. If you require more than 3 guests at any one time, please ensure this is pre-approved by Reception.
If You Need Anything Else
We're here to help. If there's anything we can do to make your stay with us more comfortable, just ask.
A comfortable London base in the heart of Kensington.