Welcome to Collingham Serviced Apartments, Kensington.
We’re delighted to have you with us, and our team is here to ensure your stay feels comfortable, easy, and warmly cared for. If there is anything you need at any time, simply let us know — we’re always happy to help.
Emergency Information
Your safety is our priority.
If you ever need immediate assistance, please dial 0 for Reception.
If there is any delay, dial 9 then 999 for emergency services.
Please familiarise yourself with the fire evacuation notice on your bedroom door. Should the alarm sound, please leave the building immediately and make your way to our assembly point outside the Qatari Medical Centre located on the left hand corner when exiting the building.
For safety, do not use the lift.
We test our fire alarm every Friday at 12:00pm.
If you have any accessibility needs, please advise our Front Desk so we can support you appropriately in an emergency.
Non-Smoking Policy
All of our apartments and public areas are non-smoking and we kindly ask you to respect this policy. This is a legal obligation, and you will incur a £250 additional cleaning fee if you smoke inside the building.
Security
All visitors are required to register at reception for safety and security purposes, we appreciate your co-operation.
Guest Services
Check-In & Check-Out
Check-in: 3pm
Check-out: 11am
We’re pleased to store luggage for early arrivals or late departures.
Concierge Assistance
From theatre tickets to restaurant reservations and directions, our Front Desk team will be delighted to help with your plans. Dial 0 at any time.
Housekeeping
Your apartment is refreshed daily Monday to Friday (excluding Bank Holidays).
For towels:
- Towels on the rail = reuse
- Towels on the floor = replace
Bed linens are changed every third day.
If you require extra amenities such as cots, ironing equipment, or personal-care kits (shaving, dental, mending), please dial 0.
Laundry & Dry Cleaning
Available Monday–Saturday.
Items collected before 9am are returned the same day.
To arrange collection, please dial 0.
Luggage Assistance
If you would like help with luggage, please dial 0 around fifteen minutes before departure.
In-Room Safe
Every room includes a secure safe.
Choose a four-digit code to lock and reopen it.
Please ensure it is left open upon departure.
Do Not Disturb
Use the privacy sign on your door if you prefer not to be disturbed.
Please note that housekeeping will not service the room when this sign is displayed.
Room Service
For late-night dining, we partner with Night Room Service offering a range of local restaurant options delivered to the hotel.
Business Services
We can assist with photocopying, scanning, message-taking, small print jobs and courier arrangements (subject to availability and charges). Dial 0 for assistance.
Internet Access
Complimentary high-speed Wi-Fi is available throughout the hotel.
Connect to Collingham WiFi, open your browser, and follow the on-screen prompts.
If you need any assistance, just contact our front desk team.
Telephones
Internal calls: Dial 0
Outside line: Dial 9
International: 9 + 00 + country code + area code + number
UK Mobile: £0.50 (minute)
UK 0330 Numbers: £1 (minute)
Operator Assisted (118 numbers): £2.00 connection charge (£3.00 per minute thereafter)
International: £1:00 (minute)
Wake-Up Calls
Should you wish to book a wake-up call for the following morning, please contact our Front Desk by dialling ‘0’.
Medical Assistance
For emergency services dial: 9 + 999
Then notify the Duty Manager at 0.
For non-urgent medical needs, we can arrange an in-room doctor visit or direct you to the nearest walk-in clinic.
Closest hospital:
Chelsea and Westminster, Fulham Road (24-hour A&E)
Getting Around London
Our team will happily help plan journeys, book taxis, or recommend the best routes.
Nearest Underground stations:
Gloucester Road – 5 min walk
Earls Court – 5 min walk
South Kensington – 12 min walk
(Full list available at Reception)
For river travel, buses, and overground services, our Front Desk will provide maps and up-to-date travel guidance.
Neighbourhood Dining Privileges
Guests of the Collingham enjoy exclusive savings at a curated collection of nearby restaurants.
Ask Reception for your Collingham Privilege Card or view the current list on our website.
We’re Here to Help
If you can’t find what you’re looking for, simply dial 0 or speak with us at the Front Desk, we’ll be delighted to assist.