Our mission is to ensure you have a fabulous stay with us. We promise that throughout your stay we will surpass the standards you expect from us. Should you find anything not to your satisfaction, please do not hesitate to let us know.

The Collingham Team

To reduce the amount of contact points in Apartments, we have made available below our Apartment Information Directory.

 

Emergency Procedures

In case of fire or emergency, please contact Reception by dialling ‘0’.  If there is any delay in response you should contact Emergency Services directly by dialling ‘9’ and then ‘999’ from your guest room telephone.

Please take time to read the Fire Evacuation notice posted in your apartment door and familiarise yourself with the emergency exits and procedures.

If you have a disability, please inform our Front Desk Team upon arrival to enable us to provide proper care in the event of an emergency.

When the fire alarm is sounded, all guests must evacuate the building immediately and proceed to the meeting point, which is located on Charlotte Place, outside No 8 Collingham Gardens, opposite the front entrance to the hotel.  For your safety, do not stop to pick up any personal belongings along the way. Do not use the lift.

By law and as part of our commitment to guest safety, we are required to test the fire system on a regular basis, which we carry out each week on a Monday at 12:00 noon. Guests will be informed in advance of any tests.

Non-Smoking Policy

All of our apartments and public areas are non-smoking and we kindly ask you to respect this policy.  This is a legal obligation and you will incur a £250 additional cleaning fee if you smoke inside the apartments.

*smoking is permitted on the terrace/balcony should your apartment have one.

General Information

  • When leaving your apartment, PLEASE SWITCH OFF ALL LIGHTS AND ELECTRICAL APPLIANCES AND ENSURE THAT THE WINDOWS AND DOORS ARE SHUT.
  • Please do not leave anything on the cooker unattended.
  • Please make sure that cigarettes are not left smouldering in the ashtrays, waste bins etc. Please ensure that they are extinguished safely.
  • Please leave your key at reception upon leaving the building.

 

Guest Services & Facilities

 

Check-in & Check-out

Check-in time is from 2pm. Check-out time is by 11am. Our team will gladly store your luggage should you arrive early or depart late.

Luggage

Should assistance be required, please contact the Front Desk by dialling “0” at least fifteen minutes before you are ready to check-out and a member of our team will be happy to assist you.

Concierge Services

Our Front Desk team will be delighted to assist you in planning and reserving your London activities. Please stop by the Front Desk or dial “0” for tickets, reservations, directions and much more.

Do Not Disturb Policy

There is a privacy sign located on the front door of your apartment, if you prefer not to be disturbed please place this sign on the outside of your door. Note that when you have placed the “Do Not Disturb” sign housekeeping will not provide daily service.

Iron / Ironing Board

There will be an iron & ironing board in the apartment.

In-Room Safe

There is a safe in every apartment, located in the wardrobe. To lock the safe, create a four digit password and press lock. To open the safe, dial your four digit password. On departure, please ensure you have removed all of your personal belongings and leave the safe unlocked. Management of Collingham Serviced Apartments is not responsible or reliable for any loss or damage to personal belongings left in the apartments, in the apartment safe or left in the care of the company prior to later collection.

Laundry, Dry Cleaning & Pressing

This service is available from Monday to Friday. Items collected prior to 9:00am will be returned before 7:00pm on the same day. Please contact our Front Desk by dialling “0” to arrange collection.

Housekeeping

We are committed to reducing our carbon footprint wherever possible and your assistance is appreciated. Our housekeeping department provides a linen change every third day of your stay. If you would like your towels changed daily, please place them on the floor or in the bathtub/shower.

Please be aware that housekeeping does not operate on Sundays & Bank Holidays

Air cooling

All our Apartments have a portable air conditioner. Should you require additional units or fans please ask our Front Desk.

Security

All visitors are required to register at reception for safety and security purposes, we appreciate your co-operation. Collingham Serviced Apartments prides itself on it’s security. Our team conduct constant checks on the building during the night and day seven days a week, in addition to 24-hours reception and CCTV coverage.

Internet Access

High speed wireless Internet access is available in all guest bedrooms and public areas and is free of charge.

To use this service – Switch on your computer. Ensure that your wireless port/card is enabled and connect to ‘Collingham WiFi’. A login screen should appear, however if it does not launch your internet browser.  Select ‘Internet Access’ on the welcome page.  Select ‘Guest’ and follow the on-screen directions to gain access to the Internet. Each device will require you to login separately.

Should you require additional information or assistance on this service, please contact our Front Desk by dialling ‘0’ who will be pleased to assist you.

Telephones

 

Internal Calls

Should you wish to contact any of our departments, please call our Front Desk by dialling ‘0’ and let us do the rest for you.

UK Local & National: £0.20 (minute)

UK Mobile: £0.50 (minute)

UK 0800: £0.20 connection charge (free thereafter)

Operator Assisted (118 numbers): £2.00 connection charge (£3.00 per minute thereafter)

International: £2:00 (minute)

Fax London and National: £0.20 per page

Fax International: £1.00 per page

Photocopying: £0.20 per page

External Calls

To obtain an outside line dial ‘9’.  For international calls dial ‘9’ + ‘00’ + country code + area code and number.

Collingham Discount Card

 

Restaurants

As a valued guest of the Collingham Apartments, we hope you will take advantage of up to 20% discount which we have organised for you at any of the carefully handpicked Restaurants.

Simply ask our Front Desk for a discount card and present this at the time of arrival and the respective discount will be deducted from your bill.

As the list evolves on a regular basis please speak to one of our reception team members who will be happy to provide you with a list of the current restaurants we are working with. Alternatively you can view the list at any time on our website here.

Medical Emergencies

Should you need urgent medical attention please dial ‘9’ and then ‘999’ from the phone in your apartment to be connected directly to the emergency services. If you suffer from a medical emergency during your stay, please also immediately contact our Front Desk by dialling 0.

If you want to see a doctor during your stay, please speak to a member of our Front Desk team who will be able to arrange for one to visit you in your apartment. The doctor can also provide you with a medical report to assist with making any travel insurance claim as the doctor will charge for their services.

The closest hospital to us is:

Chelsea and Westminster Hospital, 369 Fulham Road, Chelsea, SW10 9NH

 

Sightseeing

 

Whether you are visiting London for the first time or coming back for a special occasion, you’ll discover a city full of unforgettable landmarks and exciting things to do. There are London attractions & hot spots waiting for you around every corner…

At Collingham we’ve work hard to build the best relationships within the Tour Industry to make sure our guests have the very best experiences.

Brochures, information and tickets can all be provided from the Collingham Front Desk Team.

Golden Tours is London’s leading sightseeing company and part of the GRAY LINE Worldwide Association. Since 1984, they have been the local sightseeing experts offering a wide range of daily tours covering all of England’s most well-known attractions. Their tours are escorted by professional guides and include travel by luxury air conditioned coaches and included all entrance fees. They appreciate that your leisure time is important to you and have therefore, designed their tours to ensure that you have the maximum amount of time at each venue to full appreciate it and enjoy your experience.

Golden Tours really is the name you can count on for impeccable service, high quality tours and value for money.

Their product range spans from Scheduled Sightseeing Tours, Evening Tours, Attractions, Theatre Tickets, Day Trip and City Breaks, Walking Tours and Private Coach Transfers.

To find our more information, please speak to a member of the Collingham Team who will gladly advise you.

*tickets can be purchased via Credit/Debit Card or Cash and are non-cancellable once confirmed

‘Hop On Hop off’ – By Golden Tours

See London’s iconic landmarks from the comfort of a hop-on-hop-off bus tour. Buy a 24-hour or 48-hour ticket and enjoy unlimited travel around London in that period. Plus, get a free walking tour and a free river tour included with your bus ticket.

Bus tour routes and sights

The buses cover five different routes with more than 60 stops, so there’s plenty of opportunity to see London’s most famous places. You can hop on and off as many times as you want, giving you the chance to explore areas and sights in more detail.

On the hop-on-hop-off tour, you’ll have the opportunity to see and explore:

  • Tower of London
  • Buckingham Palace
  • Westminster Abbey
  • Oxford Street & Regent Street
  • Shakespeare’s Globe
  • St Paul’s Cathedral
  • Trafalgar Square

 

Buses depart every five to 10 minutes from the main tourist points, and every 15 to 20 minutes elsewhere.

London Eye

The London Eye is centrally located in the heart of the capital, gracefully rotating over the river Thames opposite the Houses of Parliament and Big Ben.

At 135 metres, the London Eye is one of the world’s tallest cantilevered observation wheels; a feat of design and engineering it has become the modern symbol representing the capital and a global icon.

The experience showcases breath taking 360-degree views of the capital and its famous landmarks.

The gradual rotation in one of the 32 high-tech glass capsules takes approximately 30 minutes and gives you an ever-changing perspective of London.

Within each capsule, interactive guides allow you to explore the capital’s iconic landmarks in several languages.

An experience on the London Eye will lift you high enough to see up to 40 kilometres on a clear day and keep you close enough to see the spectacular details of the city unfolding beneath you.

HM Tower of London

Despite the Tower of London’s grim reputation as a place of torture and death, within these walls you will also discover the history of a royal palace, an armoury and a powerful fortress.

Don’t miss Royal Beasts and learn about the wild and wonderous animals that have inhabited the Tower, making it the first London Zoo.

Discover the priceless Crown Jewels, join an iconic Beefeater on a tour and hear their bloody tales, stand where famous heads have rolled, learn the legend of the Tower’s ravens, storm the battlements, get to grips with swords and armour, and much more!

St Paul’s Cathedral

Step into St Paul’s and enjoy the cathedral’s awe-inspiring interior. Take advantage of a touch-screen multimedia guide or join a guided tour to explore this iconic building, both now included with the sightseeing admission charge.

Venture down to the crypt and discover the tombs and memorials of some of the nation’s greatest heroes such as Admiral Lord Nelson and the Duke of Wellington.

Also visit Oculus, an award winning 270° immersive film experience. Visitors can try out the acoustic quirks of the Whispering Gallery and continue their climb to the Golden Gallery to enjoy breath taking panoramic views across London.

Westminster Abbey

Kings, queens, statesmen and soldiers; poets, priests, heroes and villains – Westminster Abbey is a must-see living pageant of British history.

Every year, the Abbey welcomes over one million visitors who want to explore this wonderful 700-year-old building – the coronation church of England. Audio guides are available in eleven languages or there is the highly-popular verger-led tour.

Royal Observatory Greenwich

explore how great scientists first mapped the seas and the stars in Charles II’s magnificent Christopher Wren-designed Octagon Room – dating from 1675. Marvel at the Great Equatorial Telescope, the UK’s largest historic telescope which gave astronomers new views of the universe over 100 years ago.

Churchill War Rooms

 Visit Churchill War Rooms, part of Imperial War Museums, to discover the original Cabinet War Rooms, the underground headquarters that sheltered Churchill and his wartime government during the Blitz. Explore the historic rooms that once buzzed with strategies and secrets, and also visit the interactive Churchill Museum.

Kensington Palace

Kensington Palace, a palace of secret stories and public lives, has been influenced by generations of royal women.

Experience life as an 18th-century royal courtier whilst making your way through the magnificent King’s and Queen’s State Apartments adorned with remarkable paintings from the Royal Collection.

Victoria Revealed, set within the rooms Queen Victoria lived in as a child, is an exhibition that explores her life and reign as wife, mother, Queen and Empress.Diana: Her Fashion Story – Kensington Palace’s newest exhibition – traces the evolution of Diana’s style; from the demure, romantic outfits of her first public appearances to the glamour, elegance and confidence of her later life. Highlights include the pink blouse worn for Diana’s engagement portrait in 1981 and the ink blue velvet gown, worn when the princess danced with John Travolta.

Hampton Court Palace

Discover the magnificence of Henry VIII’s favourite royal residence. Immerse yourself in the sights and sounds of the bustling Base Court and marvel at the breath-taking grandeur of Henry’s State Rooms.

Tickle your taste buds in the vast Tudor kitchens, stroll through over 60 acres of enchanting gardens, lose yourself in the famous maze and appreciate the beauty of one of the greatest palaces on earth.

Creep along the Haunted Gallery and discover another palace, the Baroque Palace, full of intrigue and gossip from the Stuart and Georgian era.

Warner Bros. Studio Tour London – The Making of Harry Potter

Step on to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series.

Discover the iconic Hogwarts Great Hall and explore the Forbidden Forest, all before boarding the original Hogwarts Express at Platform 9 ¾ and wandering down Diagon Alley.

Located at the Studios where all eight films were produced, the Studio Tour showcases the British talent, imagination and artistry that went into making the impossible a reality on screen.

Visitors will relive the magic through the eyes of the filmmakers who brought the Harry Potter film series to life.

The list is virtually endless so see reception if you would like information on any other London Attractions!!

While London has enough attractions of its own to keep any tourist busy, so many wonderful places lie all around it that you’re certain to be tempted to take at least one day trip while you’re here.

Stonehenge

High on the list of England’s top tourist attractions, Stonehenge has mystified scholars, scientists, and historians for centuries. The giant stones that rise from the Salisbury Plain have been here for at least four millennia.

Before circling the megaliths, spend some time in the visitor center to learn about the stones and the people who built them, through beautifully conceived audio-visual exhibits and more than 250 ancient artifacts.

The UNESCO World Heritage site also includes authentic replicas of Neolithic houses illustrating everyday Neolithic life.

Oxford and the Cotswolds

One of Europe’s oldest and most beautiful university towns, Oxford is easy to reach from London.

While its main draw for tourists is the university, the town itself is an attractive one, with parks and gardens, the historic Covered Market, and Christ Church Cathedral. Highlights of the university are the Bodleian Library and Christ Church College, which gained new attention when it was featured in several Harry Potter movies.

Close to Oxford are the Cotswolds, a beautiful region of rolling landscapes and picturesque villages. The Cotswolds have been named an Area of Outstanding Natural Beauty due to the rare limestone grassland habitats and old growth woodlands, but for most visitors, the region’s appeal is in its charming villages and towns, such as Burton-on-Water, Castle Combe, and Chipping Norton. An easy way to visit this beautiful region is on the Oxford, Cotswolds, Stratford-upon-Avon and Warwick Castle.

Bath

The name of this beautiful city gives a clue to its origins and its most famous site: the remarkable 2,000-year-old Roman Baths built around the city’s natural hot springs.

But Bath continued to be a spa town long after the Romans left, and became a center for fashionable, wealthy English in the Georgian and Regency periods. Several attractions recall that era immortalized by Bath’s most famous resident, Jane Austen. Recapture her world at the Jane Austen Centre and learn about Regency fashions at the Fashion Museum, located in the stunning and historic Assembly Rooms.

Be sure to see the Pulteney Bridge over the River Avon, lined with shops and said to be patterned after the Ponte Vecchio, one of the top attractions in Florence, Italy.

Stratford-upon-Avon and Warwick Castle

The Elizabethan market town of Stratford-upon-Avon is known primarily as the birthplace of William Shakespeare. But even without this famous poet and its importance as a stage and research center for his works, Stratford-upon-Avon is worth visiting for its charming half-timbered homes and the historic Stratford-upon-Avon Canal.

Most tourists come here, however, to follow in the footsteps of Shakespeare, visiting his well-preserved birthplace and several other homes of those associated with him. About a mile from the town center is the lovely thatched cottage of Shakespeare’s wife, Anne Hathaway, with its cottage garden.

Close to Stratford-upon-Avon is the medieval Warwick Castle, with its impressive ramparts. You can tour the huge castle complex, from the top of its towers to the dungeons, and watch jousting matches or demonstrations of falconry and other medieval skills. The castle and Shakespeare’s birthplace are easy to combine with two other highlights of this part of England on the Oxford, Cotswolds, Stratford-upon-Avon, and Warwick Castle Day Trip from London.

 

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01 October 2020