26-27 Collingham Gardens
London SW5 OHN
T: +44 (0) 20 7244 8677
F: +44 (0) 20 7244 7331

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T: +44 (0) 20 7244 8677
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Terms & Conditions

The Collingham Guarantee Policy

Full credit card details are required at time of booking
Credit cards, which are unable to be charged, will result in the reservation being null and void. A deposit of 25% will be payable on confirmation of the booking with the balance being payable 14 days prior to arrival. On arrival at the hotel, all reservations will require a pre-authorisation with a credit card or cash deposit to cover incidentals during your stay.

Where such preauthorisation is not possible at check in, guests must first settle their account in full at check in, either in cash or with a valid debit/credit card, and will then be considered as a "cash only" guest and as such will be unable to charge items to their room account

Cancellation Policy

In event of cancellation (received in writing), a charge will be limited to an amount not exceeding 7 nights apartment charge:
28 days or more.................................... No Charge
14-28 days prior to arrival......................25% Charge
7-13 days prior to arrival .......................50% Charge
Less than 7 days ...................................100% Charge

All reservation cancelations will be issued a unique cancelation reference number, which will be issued to you by the hotel. In the event of dispute over cancelation notification you will be required to produce this reference number.

Damage Liability

Clients are liable for the cost(s) of repair and / or replacement arising as a result of misuse and / or negligence in connection with any part of the building or contents therein. A security deposit of £350 is payable by credit card imprint or cash upon arrival, to be held against any such damage and / or loss and which will be refunded in full (or in part as appropriate) in the event that no damage or loss has been caused by the client during their stay. This is without prejudice to any claim by Collingham Serviced Apartments for any amount greater than the aforesaid security deposit.

Room Availability

We will try to accommodate your preferred choice of specific room subject to availability
Check in time is from 2pm Check out time is 11am. Additional charges will be applied to the guest account for later departures, the hotel may charge 50% of the room rate for additional use of the room until 6pm, and 100% of the room rate if still occupied after 6pm.

Room occupation

The number of persons permitted to occupy an apartment is limited to the number of beds provided therein.

Children's Policy and Sofa Bed Policy

Child Policy
Children under 6 years of age sharing their parents room are accommodated free of charge.
We are delighted to provide cots at no charge Subject to availability for children up to two years of age.

Up to 2 children under the age of 12 years of age or one adult, can use the sofa bedat a cost of £20per night.

Pet and Guide Dog Policy

Animals are not accepted unless assisting with disabilities in which case the animals are accommodated free of charge.

Inability to Accommodate

In the unlikely event that upon your arrival at the hotel, we are, for whatever reason, unable to provide you with the accommodation booked by you, we will, at our expense, transfer you to a suitable local hotel (single one way journey) and we will settle your accommodation charges direct with the other hotel. We will then settle any difference direct with the other hotel.

DATA PROTECTION

Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.
Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.

We will use your personal information for the following reasons so that we can provide you with a first class service:

  • To confirm, update and improve customer records
  • Identify and inform you of services that may be of interest
  • Analyze and develop a relationship with you
  • Personal information you supply us with and the information about your use of services will only be used by The Collingham, to contact you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party.

 

COOKIE USAGE

Cookies are items of information that are sent to and are stored on your computer. They are used by The Collingham to identify you when you visit the site, and to make your use of the site more convenient for you. You can disable Cookies on your Internet browser.

GENERAL NOTICE

The Collingham strives to ensure that the Contents of this site are accurate and reliable. However, The Collingham and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, The Collingham disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this Web site and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose. 
The Collinghamdoes not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. The Collingham will from time to time revise the Contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this Web site.

TRADE MARKS

The material on the Collingham Service Apartments website is the copyright of Carnarvon Hotels Ltd. You may download or use the material on the website for your own non-commercial, private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Carnarvon Hotels Ltd express permission.

COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the reception staff at the time of your stay so that we can attempt to resolve it immediately.
Problems, which cannot be resolved to your satisfaction there and then, should be notified by email to reservations@collinghamapartments.co.uk



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